Originally Posted by
ryman554
This is what I tried to say, and yes, they did go to the rate desk. But beforehand there was something strange and whatever they tried to do didnt work.
The last agent clearly read some notes in my record and shut me down quickly, so my guess is I'm going to come up empty. So I'll fly out of kix. Want to visit Osaka anyhow.
I think the problem was I initially combined an upfare (to E/A from R) request with the native number change. And that wouldn't ticket no matter how hard they tried.
Is the right statement: I want to apply PlusPoints on my ana flight (only). Can you please change the flight number on segment to the native NH 108?
What alarm bells go off if the agent tries to do something else?
Well o.k., you didn't mention this, did you? You need to do the upfare and the flight # change independently; trying to do both at once an indeed lead to higher fares than necessary. Once you have a ticket with an upgradable fare class you call back and you ask for the flight number conversion to the native NH flight number to be able to upgrade. If an agent doesn't understand what to do - HUCA. Once there are notes in the PNR it gets more difficult, but as long as this is a legitimate request you can overcome them. A supervisor can do the flight # conversion (assuming the booking class is available).
Originally Posted by
ORDtoAnywhere
Is it common for the United PP Upgrade Request site to be unable to find ticketed ANA segments?
I am trying to upgrade two ANA-operated segments on a United itinerary using PP:
-NRT to CTS on 1/20/24; UA 7987 / NH 2155
-CTS to NRT on 1/28/24; UA 7986 / NH 2154
When I plug the details into the site (
https://www.united.com/loyalty/partn...points/request) I continually get the message "The operating carrier could not find your flight" (and then a bunch of weird language about contacting Lufthansa, even though I've clearly selected ANA in the drop down). All the details are correct and I've tried with and without my ticket number.
Any thoughts? Is this something the 1K desk can help with?
Thanks in advance!
EDIT: is it possible the search isn't working because I'm trying to upgrade a domestic flight that seems to be ineligible?
You can't upgrade codeshare flights (needs to be native flight #) and you can't upgrade domestic flights either.