Originally Posted by
corporate-wage-slave
Thanks for that, it makes it a lot clearer. They are definitely not online vouchers, you do need to call up to book with them, and unlike say AA's process in this area you can't make a booking first and add later. Well, theoretically you can but it's messy. What is massively disappointing in that the message does not provide a clear set of instructions on how to use the vouchers. What you need to find out now is whether those vouchers have been cancelled as a result of the journey to date, if they have not been cancelled then you are free to use them to make a booking, but make sure you deploy that from the start. And also make sure that the agent does not charge a service fee. If they do, then you can point out you can make the booking online and then call up for a free amendment within 24 hours (more work for them in other words). To find out if those vouchers are still valid - if that email looks like it can be replied to (so it doesn't say "do not reply to this email address") then go back on that source email and simply ask, in just 1 or 2 sentences, if they vouchers are still valid since you have had some trouble using them. If it's a "do not reply" message then create a new Customer Service complaint using
ba.com/complaints
then select the second icon, Bookings and Reservations
then "I had a problem" at the end.
In the text box you need to put the incident / log number, and the voucher numbers spelled out.
Sorry I thought this was in the original post. I did send back and email and it bounced back. This is why I say it’s fake - the say specifically there is NO other way to use this coupon other than online, but then it doesn’t work online and no one can help you. So you just go around and around till your flight has departed and can never use it. I have also filed a web complaint which was my only other option and that was October 9, still no response. All updates requested about the complaint have said they are reviewing it and will get back to me shortly.
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