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Thread: Using PlusPoints on NH / ANA
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Old Nov 4, 2023 | 7:22 am
  #221  
ORDtoAnywhere
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1M
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15 Years on Site
 
Join Date: Dec 2008
Location: DEN
Programs: UA 1K / 1MM, Marriott Bonvoy LT Titanium, Hyatt Globalist
Posts: 208
Is it common for the United PP Upgrade Request site to be unable to find ticketed ANA segments?

I am trying to upgrade two ANA-operated segments on a United itinerary using PP:
-NRT to CTS on 1/20/24; UA 7987 / NH 2155
-CTS to NRT on 1/28/24; UA 7986 / NH 2154

When I plug the details into the site (https://www.united.com/loyalty/partn...points/request) I continually get the message "The operating carrier could not find your flight" (and then a bunch of weird language about contacting Lufthansa, even though I've clearly selected ANA in the drop down). All the details are correct and I've tried with and without my ticket number.

Any thoughts? Is this something the 1K desk can help with?

Thanks in advance!

EDIT: is it possible the search isn't working because I'm trying to upgrade a domestic flight that seems to be ineligible?
Last edited by ORDtoAnywhere; Nov 4, 2023 at 7:40 am Reason: clarification
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