Originally Posted by
LearningToFly
It's been a month since my first card use, still no XP. No physical card either. But a statement, which I paid. And the 10000 miles for the first purchase has posted to the card account, but hasn't been transferred to Flying Blue. Flying Blue says it is their card "partner" issue, since they even do not see the Brim AF/KLM account. Maybe it went well for you, but obviously not for all of us.
Ah I see. I mistakenly thought you had not charged anything yet as you were waiting for the card.
My 4 year old managed to cut my card up this morning while doing some crafts. I called in to get a replacement card. The agent was nice (and north american sounding). She said there were issues with card manufacturing and that my replacement card should be less than 7 days but would likely be about 3 weeks. At one point she stumbled on referring to "Brim Financial" and almost said something else. I asked her if she worked directly for Brim or someone else. She kindly told me she works for an outsourced company that handles card issues for many smaller banks. She said they run different banks cards in batches and that there is an extreme backlog and the have several machines down. So it seems to be contractor issue with the cards, however, Brim should step in and find another contractor. I mean how many cards are they making? Maybe the issue is with mailing/packaging equipment and not the actual card machine?
Anyhoo...its frustrating for sure. In the end, the accelerator alone is worth it for me and I'm glad AFKL has a Canadian card despite the smaller market. They REALLY need to get rid of the exchange rate fee though.