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Old Nov 3, 2023 | 4:24 pm
  #11  
Telecasterman
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Join Date: Mar 2011
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sorry for the delay…been rather busy..

to be clear and not necessarily disagreeing …under the waive off process a “BA system error” allows seat charging (and various other issues ) to be waived by the agent, a manager and or queued. It’s a matter of budget use at the appropriate point and within criteria which this did.


Originally Posted by Anonba
Its not a ‘simple over ride’ by the agent, only a manager could add seats manually if the system is charging incorrectly. However they should have checked with a manager.
Last edited by Telecasterman; Nov 3, 2023 at 4:31 pm
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