Originally Posted by
AirbusA350
Hang up and call again. Just an ill-informed agent. NORRA is a oneworld affiliate airline and redemptions are possible with them. However they can’t be booked online and can only be booked via the phone. Done it many times.
On the phone again. Another agent is trying to book the flights and the segment with Norra is creating issues. He talked to the manager and she says the same:
- this a new BA policy not to book Norra.
- these are charter flights 🥴
- I am advised to call Finnair to book the flights with them. I said how can I call Finnair if I don’t have an account with them. The agent agrees.
I told him it is a one world affiliate and it is bookable through American Airlines so BA is violating OneWorld rules….
Last edited by BA6948; Nov 4, 2023 at 3:30 am