FlyerTalk Forums - View Single Post - Twelve Midtown, Autograph Collection, Atlanta, GA [Master Thread]
Old Nov 3, 2023 | 1:14 pm
  #4  
pinniped
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Just finished a very odd stay at this place.

The one "pro" for this hotel is admittedly a big one: the room. Large, clean, modern 1-bedroom suite w/kitchen. If you want space and the ability to cook some meals yourself, this space is nicer and larger than your average Residence Inn suite. Bed was comfortable, plenty of outlets, strong Wifi. If your biggest priority is lots of space, this hotel is worth consideration. You can also book 2-bedroom suites.

Everything else about this place was.....a struggle. First, mobile key did not work. So when I arrived, I needed to physically check in....but there was no one wat the front desk. The bartender at the very noisy lobby bar didn't know where the clerk went. I walked around, inside and out, for 10 minutes looking for any Marriott employee and eventually found a security guard who went into some back offices and found someone to check me in.

We had dinner in the restaurant. Everything about the execution was a little off: most of the tables weren't set, several tables had been moved around for an earlier party and not put back to their normal locations, and although the restaurant seemed to stretch into a quieter part of the floor, diners were seated right next to the aforementioned very loud bar. From the street, the restaurant gives the appearance of an upscale Italian restaurant. Inside it's definitely a bar vibe. They had no printed menus, forcing us to go to a website, and the menu was a mix of sportsbar food and a few Americanized-Italian items. Ordered a burger, it was actually pretty good, but the overall lack of hospitality was just so odd. None of the touches of an upscale Italian restaurant, such as real menus, a decent winelist, attentive waitstaff, etc. were there. Fine to grab a quick bit - not fine for a client/business dinner.

At the end of the day, I can't say it was a horrible stay. Competitive price (compared to Embassy Suites across the street), good room, decent food, zero hospitality, zero Marriott feel. If hard product is your jam and soft product doesn't matter, worth a look. Otherwise, probably pass.
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