FlyerTalk Forums - View Single Post - Cannot access Convert Miles due to mobile network two-factor authentication failure.
Old Nov 3, 2023 | 9:18 am
  #14  
mia
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Capital One outsources the Transfer function. I suppose the software fault may be in the administrator's system, rather than in the system that Capital One uses for other purposes. This would explain why customer service has even less information than typical.
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