Originally Posted by
stewart24
I booked my husband and I SLC-DFW-AKL later this month. I checked Expertflyer to find DFW-AKL upgrade with miles availability and booked that date (upgrade confirmed when I made the reservation). However the SLC-DFW was not available at the time so the agent wait listed us. I've been checking Experflyer for weeks and tonight it shows 7 seats available for upgrade with miles (finally!). I excitedly called AA but the agent said she cannot upgrade us since the process is automated and we just have to wait. Is that correct? The agent seemed new so I'm wondering if I should call back?
Hi, there are 2 potential issues here:
1) There has been a glitch with AA releasing basically 'phantom' C space the past 2 nights, EF lights up like a Christmas tree but this space is not actually bookable when you call in.
2) If the C space was in fact not 'phantom', and the agent insists you just have to wait for the waitlist to clear, then HUCA as noted above. Some agents will say this while others will process your upgrade immediately.
But if this flight was C0 for weeks and suddenly went to C7 yesterday then it's almost assuredly the phantom space issue.