Originally Posted by
leelapa
I've just checked in and got the message that I needed to scan my passport, but I can't for the life of me find the option in the app. I'm quite stressed out - if I can't do it, does that mean I need to go to a kiosk or desk at the airport prior to arriving at security? I don't remember this ever being a thing before. If anyone has any advice about how to find the option in the app, I'd be very grateful!
Are you Android or iOS?
iOS - go to the flight panel. If there is a photo of the destination on top press Manage My Booking and go down to the personal details, it may (or may not) be there. If no facility is provided - it's in beta mode - then see below.
Android - put on your biggest smile and approach a member of staff who is armed with a tablet or computer. Alternatively the kiosks in T5 and T3, find booking by passport and airport code, no smile needed. And there is a Visa Check queue on the right side of both North and South Security, usually there is someone at the top of the queue with a tablet so you don't need to go down to the desk.