I’m really puzzled by all the posts blaming the ground provider and staff for doing what they are paid to do. Ba pay them for handling check in from t-120 why on earth should the provider throw in 30 or 60 minutes of extra work for free even if staff arrive at the desks well ahead? If the receptionist in your workplace arrives 30 minutes early every day to make sure she’s there on time, do you think it means she should start opening the door to visitors 1/2 hour early without ever being paid for it every day, answering the phone and basically throwing in an extra 1/2 hour unpaid work just because people are not interested in the company’s opening times and the company itself won’t pay for extra time?

That’s not laziness, that merely a contract.