Originally Posted by todd-r

missy,

Hoping you can provide some advice with this one.

Cancelled the original ticket(s) last month. Agent confirmed what you had said above:
>$50 change fee
>$250 credit to be applied to new ticket
>must pay any difference in fare over $250
>tax paid to be applied to new ticket
>must re-book by Jan 2006

So, I called reservations tonight.
Agent said that in addition to all of above that "Travel must originate from same city as original ticket."
Original ticket was SEA/MCO
Now want to purchase YVR/LAS

Was never told that "Travel must originate from same city as original ticket" and there is no restriction to that effect in the fare rules (I printed a copy at time of booking). Escallated to Supervisor who said she had no authority to authorize.

Do you have any suggestions?

++++++++++++++++
Here's the cancellation blurb from the fare rules (Fare basis: KE211NG) ~

Ticket is non-refundable (waived for death of passenger)
Note-
If ticket is being applied towards the purchase of a new AS or QX ticket
1/ charge USD 50.00 plus any additional increase in fare level
2/ original nonrefundable amount will remain nonrefundable on new ticket and any future reissues. This must be shown in the endorsement box of reissued ticket.