Originally Posted by
KARFA
I disagree, and offering flexibility has a cost too. In terms of delays today it seems pretty minimal so far. I am not clear who is being put in hotels for a few days btw.
Anyway, I suspect this may be drifting off topic now.
As a final point on this (as I agree we're drifting OT), you may well be right in the case of today but there have certainly been cases in the recent past where BA has remained inflexible long past the point where it starts to work against their interests.