Originally Posted by
chriswiles
Am I the only one who thinks this is crazy to be placing emails like this, on a public forum, which will end up on Google and searchable with a few keywords such as 'contact BA CEO'. No wonder they've been closed down. You might as well just forget about going to customer services - just email the CEO instead. Everyone. All do it. What could possibly go wrong?
We never think things through on here. By all means DM this info, but don't put 'last resort' emails on a public discussion.
Those are the first two email addresses that come up on Google when you search for 'BA CEO email'.
It is a Avios booking for 3 passengers where I cancelled 1 of them. Had to do it on the phone because the booking had to be split first. Refund didn't arrive. Next I sent a complaint to customer relations, they responded I should call again. Did that and after over 1 hour for the agent to figure out what was missing, I was told I would get them back within a week. Didn't happen. I responded to the email complaint again but no response.
Seriously, how hard can it be! I just want someone who takes ownership for the case and sorts it out, and most at companies a complaint to the CEO would do the trick in this kind of situations.