Originally Posted by
lhrsfo
Also their poorly trained phone agents refer to the fees as taxes (I was quoted $750 odd “taxes” from USA to LHR on an Avios redemption. That is illegal. But BA continues to pursue these business practices.
BA’s manuals and training procedures refer to the correct terminology and agents are clearly instructed not to do this. If you encounter otherwise, do raise a complaint and it will likely be followed up with the agent concerned. It is not BA’s official practice to describe this incorrectly.