Originally Posted by
mrfussion
This is a bummer with a six figure business extra points balance. Not an amount easy to burn in a short period.
My quick glance and understanding is that any awards need to be ticketed by December 15th. The play would seem to be to book Anytime Awards. Meeting services will still exist to make changes, I assume, one year from the date ticketed. But what changes are allowed? Is it date only? Or if I book a BX6E to London can I change it later to Rome? Same thing can I book some BX1E awards for domestic travel and change the airports later, or will I be limited to date changes only?
They discontinued the Business Extra telephone number (800-457-7072) so unfortunately can't even reach them now via telephone. Will have to try email ...
According to the rep in Meeting Services this morning, Yes & yes.
Originally Posted by
foldpage
I'm wondering the same thing. We have tons of business extra points and I don't want to lose them. My best guess? No re routing allowed but date changes are probably fine.
According to the rep in Meeting Services this morning, rerouting is allowed within the award code grouping.
Originally Posted by
Mtvitale
I’m 90% sure I understand all this… Can I use a BX6D award from business extra to book an award flight before 12/15/23 with a travel date in the spring of 2024? As a side note, is that award code eligible for an upgrade as a Plat flyer? THX all.
I just called the EXP line to check on similar bookings to the above.
The EXP rep told me that all B.E. calls were being routed to Meeting Services 800-433-1790, and she would transfer. She also told me if I needed to call back, it would be quicker to call the EXP line and let them transfer, as they had a "better" (quicker) internal number for that department.
From the Meeting Services department: To use my BX#s on flights, yes I had to book the flights by December 15th. Regarding flight changes, dates and destinations are flexible, as long as changes to the destination are in the same award group. I specifically asked if I booked a USA to BCN flight, would later be able to change the dates and destination (to LIS, for example). Yes, as long as it was with the BX6 umbrella.
Again, according to the rep in Meeting Services. YMMV.