Originally Posted by
Bergy Bits
If I thought I was overwhelmed before, I was wrong! Truly overwhelmed now! But I appreciate all the pointers as to what I did wrong, and I'll read where you have all steered me. I have no idea what a Disruption Menu screen is, but I'll learn. When I saw what was offered in the e-mail, I more or less jumped on it, because I felt at least I was getting home the same day, and my transfer guy from JFK to home could handle the later flight, so one less issue to deal with. One more question (OK so there will probably be more) - I tried beginning with the BA on line form, but eventually it came to "which flight did you have problems with" or something like that. But my original reservation had been "overwritten" with what I had accepted as a replacement so I just quit at that point. If I continue with the form, will there eventually be somewhere that will reflect the fact that what I actually flew is not what I had a reservation to fly? Is there a thread for "form completion guidance?" Thank you all again.
Yes, there is guidance on the Portal too, but I will spare you that. The easiest thing to do is to go to
ba.com/complaints - and then:
Bookings and reservation
I had a problem with a booking that isn't listed
no further issues
You then just get a text area and an upload area. Put in the text area your BA PNR, ticket number beginning 001, name and seat number. Just say flight BA389 on 27 October cancelled, you don't need to in any extra detail, it just slows the process down. 3 sentences in all, maximum. They will look up most stuff on their computer.. Then hotel costs, meal costs, taxi costs, wifi costs, then upload the receipts. MOST IMPORTANT: do a screen shot before pressing Next.