Originally Posted by
orbitmic
Frankly, the whole “email to ceo” is completely counter productive and a waste of time as a matter of course. Sean Doyle has no interest in your 10000 avios whilst customer relations do.
id send a regular letter (rather than email) to customer service or call Ba and speak to an actual human.
I disagree. When CS fails, writing directly to a senior exec can get things fixed. I chased BA Customer Relations for nearly a year to get a partial refund for a downgrade from paid F to J. I got several different stories from them, promises, but no cash.
After spending all too much time chasing them, a clear message to a senior exec had it resolved in less than a week.
Should this be step one? No. When Customer Relations fails, can it work? Absolutely.