Originally Posted by
Bergy Bits
Any guidance would be most appreciated because while I am attempting to read this entire thread, it IS a little daunting! But - my main question at this point is – how do you find out the reason for the cancellation of BA369 on October 27? The e-mail from BA states only “cancelled” with no reason and you all seem to have some source of more detail?
There is a separate thread for finding out why flights are cancelled, which is this one:
https://www.flyertalk.com/forum/brit...3-edition.html
and in post 2669 it's weather related. So for that flight you can't get compensation. What you should have done is tried to find another flight to London, or leave the Disruption Menu screen until it refreshes with more option. If in doubt, check with this forum since there is usually someone online with access to the various options. This thread is also useful.
https://www.flyertalk.com/forum/brit...need-know.html
And if you find it difficult to locate material in this forum, the BA Forum Dashboard is the best place to get oriented.
So you will recover hotel, food, taxi and wifi costs here, but unfortunately no compensation normally. If you had located another way back to the USA on the same day, asked BA to do that, and they refused, then you could get compensation. But not after the event.