I contacted the hotel to see if we could get a complimentary suite upgrade and they were kind enough to give it to us. We are only Bonvoy Gold. Our stay dates are Nov5-7. Here are email addresses if anyone needs to contact guest relations:

Mamdouh, Katreen <[email protected]>
"Dardir, Ahmed" <[email protected]>,

"Elbedeiwy, Sawsan" <[email protected]>,
"Noufal, Moselhi" <[email protected]>,
"MHRS, Cairo Mena House Guest Relations" <[email protected]>,
"MHRS, Cairo Mena House Egypt Front Office" <[email protected]>