Originally Posted by
guernica_shah
Some time ago I was wrongly denied boarding by TAP. After a series of provably untrue statements from the airline, the adjudicator found in my favour and awarded compensation and a refund of the original flight. However, I made a rookie mistake and did not claim for accommodation and meal expenses - and paid most of these in cash and without receipts. At the time, I wasn't familiar with EC261/04 and the airline did not inform me of my rights.
Just wondering if anyone here knows of an EU or UK legal precedent or industry guidelines for reasonable accommodation and meal costs, when the claimant can prove they were not informed of APPR and therefore it may be unreasonable to expect the claimant to provide documentary evidence beyond an affidavit?
My plan is to issue a Letter Before Court Claim and then, in the absence of an offer of full and final settlement, make a claim at the County Court.
Thanks!
I think you might first approach the hotel and ask for a copy of your receipt or some other confirmation of your stay. Failing that, your credit card statement showing payment to the hotel should suffice.
If you paid for the hotel in cash and you or the hotel are unable to furnish a receipt of any kind, TAP might well be off the hook.
As for food/refreshments i can't see the airline refusing to pay a reasonable sum.