Thanks for the detailed review. I stayed here a few times pre-COVID and really liked it, but the then-GM decamped for one of the Vail properties and it seems the place has been slowly sliding backwards since (no more Corn Maiden restaurant, renovations that don’t seem to have markedly improved the hard product, customer service anecdotes like these, etc.).

They really should have worked with you on a better solution. This is probably worth a note to Hyatt corporate.