Originally Posted by
est-gratuite
Not sure why anyone expects to get upgraded to a suite room without using an official "suite night award".
Bonvoy platinum and titanium membership never has promised upgrades to suites in its terms and conditions.
A suite upgrade for Platinum and above at a Sheraton is expressly stated in the Bonvoy
terms and conditions:
4.3.c. Marriott Bonvoy Platinum Elite Membership Benefits. In addition to all of the benefits Gold Elite Members receive, Platinum Elite Members and above are eligible to receive the following benefits:
ii. Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members and above receive a complimentary upgrade to the best available room, subject to availability on the day of arrival, for the entire length of stay. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors. At The Ritz-Carlton, suites are only included for Titanium Elite and Ambassador Elite Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members and above is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, Aloft, Element, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve.
To be fair, I didn't expect one anyway since all of the available suites here were probably booked eons ago by the fabulous looking party guys for Pride parties on Sat night. Sadly I wasn't cool enough to score an invite to take a peek.