FlyerTalk Forums - View Single Post - FAQ: Transferring Bonvoy Points to Airline Program Miles, inc transfer times

Oct 30, 2023 | 6:28 pm

#1270

SPN Lifer

FlyerTalk Evangelist

Join Date: Mar 2002

Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)

Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum

Posts: 17,835

Quote:

Originally Posted by SPN Lifer (Post # 1214)

I recently [April 2023] did a minimal transfer of points to AA, and it posted in less than 48 hours.

Quote:

Originally Posted by friedablass (Post # 1269)

Should definitely not take this long. You probably need to call Marriott to see why the transfer didn't go through. I doubt AA would be the one at fault here.

Since Marriott only makes one wait ten days to inquire about missing points from hotel stays, I most certainly wouldn't wait any longer to contact Marriott to inquire why one's AA miles haven't arrived yet.

And given the tendency in two-party transactions of each to blame the other side, be sure to get the exact date they were sent to AA, how that was accomplished, and ideally some sort of transaction number so AA can follow-up. If the Marriott rep cannot provide this info, perhaps ask to be transferred to IT (information technology) or tech support or the BONV°Y desk or someone who does have the info.

Please let us know the details how you resolve this.

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