Note that what they call "compensation" I would call "limited reimbursement" - which to be fair they do repay their low limits quite promptly.
An example of their arrogance and why we need, like many other countries stronger consumer rights was QF's response to the ACCC today, which was staggering.
In that Qantas has claimed it doesn’t sell customers tickets to any particular flight, but rather a “bundle of rights” that includes alternative options in the event of cancellations. And that no one lost out because people could get refunds. The obvious lunacy of that statement does not require expansion.
Nivsy, I am glad that you enjoyed your bundle of rights, certainly a bigger bundle than you expected and maybe we have a qantas frequent bundling program?
KF