Originally Posted by
scubadu
Well, you can choose to ignore investment and returns if you wish and pretend its irrelevant, but it certainly can have a strong bearing on what you will experience as a customer
Regards
So given IAGs bumper results, what investments are they currently making in the customer experience at BA? I am not counting the very gradual phasing out of a 17 year-old J seat, replacement of aircraft at the end of their usable lives or a barely functioning website.