Originally Posted by ani90

I have been reluctantly involved in a few over the years. I generally only answer after the third request. Not much in terms of feedback or thanks from United. Once though I got a call a day later from corporate office thanking me and saying that they will remember my efforts (how I have no clue). Never once did I get feedback on how the sick person did. The captain generally I have found to be very responsive and they are deferent to one's professional opinion. They seem to be in touch though with a medical team on the ground which is giving advice also on what to do with a sick passenger. Sometimes that the advice could be questionable like once they were telling me to give strong antiplatelet (blood thinning) medication for a passenger having a neurological event in which my clinical diagnosis was a possible bleed in the brain (and a blood thinner would have made it worse).

The liability issue is a big one. Because the captain sometimes has asked if the medical condition is such that ir needs immediate attention (ie diversion) or can it wait till reach the destination. Of course whatever answer one gives can have implications for the sick person or the airline. Personally, I prefer to have my noise canceling headphones on and not hear any of the announcements!