Originally Posted by bsun80

Hi all, I was on that BA8 flight from Hell (Haneda -> London Sun Oct 1) which ended up landing on Oct 3 at 00.33 in Heathrow... (48 hours later) after being diverted to Anchorage Alaska, and then Toronto airport, before finally taking off to Heathrow the next day..
Total time was 48 hours (not taking into account subsequent delay on arrival at Heathrow).

---> What do you think is the best way to get some sort of compensation for the epic ordeal ? And the prospects that they will refund something ?

Claim to BA ? but also have travel insurance from Revolut, and from Barclays Travel (the later told me they will only bd paying £50 compensation per tranche of 12 hours which is a joke)

Paid £4k for two premium eco seats

Initial issue over the Artic, was indeed caused by smoke/fire coming from a smartphone that a passenger got stuck in his biz class seat - causing flight to do emergency diversion to ANC so I can imagine BA claiming it is a "security reason"

But there were so many other problems along the way, among others :

- 4-5 hours queue standing still at re check-in in Toronto in front of the counters, due to "IT issue" from BA (which is definitely of their doing), which by the way ended up with the flight taking off leaving people behind in Toronto (...)

- No representative from BA whatsoever at Toronto after 25hrs ordeal and 2 diversions, they offloaded everything to a logistics subcontractor who "didn't know" anything and parked us like cattle in queuing lines(for at least 2 hours) before being put on a bus to a shady airside motel with no food voucher (had to Uber into the city 1h each way to get food)

- No communication from BA in Toronto as to when the next flight (they messaged maybe 1 out of 10 passenger only learned by chance when the rescheduled date was), hotline had no clue, no representative...

-- 48 hours flight ...Also they "ran out" of meal for me when reaching my seat (only offered cold noodles as an alternative, in premium eco)

Thanks !