Originally Posted by
Telecasterman
Did that and got told to go south…explained the whole process nothing…and yes you are right it’s a simple over right by the agent… another complaint going in to no avail…oh and got a lecture about ringing the gold line when my wife is bronze albeit I booked and paid for her trip!
Its not a ‘simple over ride’ by the agent, only a manager could add seats manually if the system is charging incorrectly. However they should have checked with a manager.