Originally Posted by
carnarvon
Very unsurprising self centered response.
As if the inner workings of their bureaucracy mattered.
He pays lip service to the OP when he should be ashamed of what happened.
No one cares if their processes are inefficient and allow pax into the lounge who should not have access.
This is THEIR problem. Not ours.
This response is a symbol of their arrogance.
In short : it seems to be an Avianca ticket issued by Lufthansa with Miles & More awards and rebooked on a non Star Alliance airline …
I personally see the absolutely non straight forward chain.
Even on pure AF tickets, I encountered several problems at check-in (even LP) which led to call to AF reservation center.
So, back to the problematic highlighted here above, I can fully understand that the situation took a loonnng time to be cleared by AF time.
Now indeed LP staff needs to treat this kind of (apparently frequent) situation with calm and serenity.