Originally Posted by HalconBCN

I am glad you are not working in my HR department! First thing to do would be speak with the employee and hear their side of the story. There are always two sides. None of us were there in the room, so we can only rely on two competing accounts or perceptions of what happened.

Since the LP service is by all accounts generally agreed to be impeccable, this particular employee might need some retraining, but like I said, we cannot be judge, jury and executioner when we are not in full command of the facts.