Morning all,

I’ve received a pretty generic reply about the inoperable seat (below). I will push back on this once I receive a reply regarding the lounge issues. I feel the offer is pretty low*

*Comparing to British Airways anyway. An inoperable seat in J would warn you approximately 80,000 Avios and in F, 160,000 Avios.

20,000 miles is not even 10% of a one way redemption in LP (not that I could redeem miles for LP). As for escalating this higher, I’m just going through the correct procedure and process before doing so:

Thank you for your recent communication. I am very sorry to learn that your journey with us from Paris to Washington was not as comfortable as it might have been due to a faulty seat. Please accept my sincere apologies for the disappointment and inconvenience caused on this occasion.

We understand that cabin amenities such as the seating play a fundamental part in your comfort and enjoyment of a flight. Therefore, cabin equipment is checked regularly for malfunctions. However, it is unfortunately inevitable that things will go wrong from time to time. When a fault arises, our staff will attempt to repair it on the spot whenever possible. However, not all issues can be resolved immediately. Therefore, rather than delay a flight, we will make sure that the fault is repaired as soon as the aircraft returns to base. Furthermore, our cabin crew will document any malfunction that is brought to their attention during a flight using an automated system and this information is immediately available to our maintenance team who will seek to repair the fault as part of the post-landing maintenance checks.

Clearly, we would not wish this to be your lasting impression of Air France and the service we aim to provide. Therefore, we have the pleasure to offer you 20000 miles as an expression of our concern and regret in this matter.

Regarding the incident in the La Premiere lounge, I passed your feedback to the relevant department and I am still waiting for their reply. I am going to update you as soon as I hear back from them.

You have our assurance that we are well aware of our commitment to customer care and as a result of this communication, we certainly hope that you will feel able once more to choose Air France in the future for your travel needs.