Originally Posted by
atflyer
Yes it is. I cancelled 2 tickets a month or 2 ago within 6 hours since I saw a better working itinerary, one with an OTA and one direct, and things were refunded just like that. I had for a day or 2 both the cancelled as newly booked ticket visible on my app, one saying it was not valid for travel or so, and the refund came within days. It is somewhere on the AF and KL website.
The OP Is enquiring about AWARD bookings. 😁