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Old Oct 25, 2023 | 7:11 pm
  #170  
billdokes
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Join Date: Jan 2010
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Originally Posted by Adam Smith
Nope. This is right above the "Buy now" button. Not buried on some other page:

"Automatic renewal. You authorize Wi-Fi Onboard to charge your payment card the amount above, and your monthly subscription will automatically renew, and your payment card will be charged the then-current price, each month until you cancel. Cancel anytime but at least 2 days before your renewal date to avoid new charges. If you cancel during the 2 days, contact Wi-Fi Onboard for a refund."

You might not have read it, but it's very clearly there, on the same page, and you can't complete a purchase without going past it.
Hi Adam, you are absolutely right if you are buying in the desktop environment, but if you are buying on a mobile device on the plane you can click the 'buy now' without seeing those terms. If you have bought 1 hour or flight based sessions previously you might reasonably not expect that there is an auto-renew...at a minimum they should force you to see all the terms you are agreeing to if they are setting up an auto-renew on your CC...as well, I think it would be reasonable that they send a msg a day or 2 before the auto-renew happens asking you to confirm.

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