Originally Posted by
HalconBCN
I am glad you are not working in my HR department!
First thing to do would be speak with the employee and hear their side of the story. There are always two sides. None of us were there in the room, so we can only rely on two competing accounts or perceptions of what happened.
Since the LP service is by all accounts generally agreed to be impeccable, this particular employee might need some retraining, but like I said, we cannot be judge, jury and executioner when we are not in full command of the facts.
Come on! Don't misrepresent my words. 🤣
This conversation we are having is based on the the hypothesis that the OP's relation of events is truthful.
Of course, in real life, this would need to be investigated. And if it happened as the OP described, I stand by what I said about this manager.
The relation of events by the OP is entirely credible.
The airline industry has a higher proportion of employees full of themselves (especially ground staff), compared to the rest of the service industry sector.
Is it the uniform? The frustration of not being in the air?
I don't know, but this is definitely where you find such people more often that elsewhere, don't you agree?