Originally Posted by
secretalcoholic
In a weird situation right now. Booked a free night award + top up points redemption.
reservation disappeared from bonvoy app last night before arrival. Have screenshots of confirmation and all. Called Douglas reservations, the reservation does not exist at all. Confirmation number is now under another individual on a cash rate.
points deducted from bonvoy account though.
will update and see where this goes.
edit: they had to recreate the entire reservation since it was already tied to my FNA and points redemption. I could see the other person’s reservation on the app for a short period along with their room number. My best educated guess is that someone screwed up and modified the wrong reso to begin with.
weird that you mentioned this because I also made a reservation a few weeks ago using points and it’s also not in my account under upcoming stays, after finding the confirmation number in my email I entered it into the lookup reservation page with my own last name and it did pull up the reservation the email on it however was “
[email protected]” I changed the email to mine hoping this would link it to my member account for it to show up in my reservations
and it says “you need 44,000 points prior to this stay” as if the points had not yet been deducted, although they have
i then noticed
the member number attached to it was strangely my old member number prior to the merge