Originally Posted by
scottie920
Ditto. Even got BA customer services to do it and he said I wouldn’t have to input again. Minutes later wiped !!!
It's likely a database query problem. Either the logic of the query is wrong, it might be that the indexes (basically lookup tables, to keep it simple) are broken, or it might be that the query times out. This causes the data not to be returned, even though it is correct in the database. Problems like this are due to poor IT.