Originally Posted by
littlevoices
We were clearly there at the same time... and encountered all of these problems. Ours was a two night stay, day one arrived for breakfast at 8.20am and there was no queue on arrival (was as we left), the next day the kid slept in and so we arrived at about 9.20am, and queued for ~30 minutes outside of the restaurant in a long snaking line taking in both banks of elevators. Those arriving at about 10am had to even queue inside of the restaurant. They clearly need to open up multiple breakfast venues. When seated the selection was really great, a very high quality Asian buffet of western/Chinese/Indian foods. At check-in, we were "rescued" from the massive queues downstairs (after asking about status) to be escorted to the second floor lounge where we were checked-in fairly smoothly. In my case the 4pm late check-out was honoured. As an Ambassador they upgraded me to a Fantastic Suite without needing an SNA, which had a really lovely view of the Parisian and the water park. We were very happy with that. The pool being closed at no notice was very disappointing, and the "oh you can use the pool at another hotel" wasn't really a good solution when you arrive in swimming costumes with kids. Instead we dressed back up and went to the super fun zone, which has a 20% discount for hotel guests and was a lot of fun. I didn't try the offered Happy Hour 6-8pm. Did express check-out as there was another queue!
We will just consider it along with all the other Marriott hotels in the area based on price/rooms. I feel this one benefits from being brand new, but I'm not sure how they will deal with things like breakfast without clearer signs, more tables, or just opening up other venues. And this was a public holiday in HK/Macau, but not in the Mainland, so there were still spare rooms.
Yes, we stayed for the public holiday long weekend too! We got to breakfast at 7am because my kids wake early. Would have been there at 630am when breakfast started but I didnt want to get out of bed (my fault!!). The restaurant was pretty empty when we were there. I think we left around 8.30am and it was still quite quiet! We saw the queue at 9.30am though...blocked the elevators! So my advice is get there early!!
This was the same at JW Marriott in Galaxy back in late May for the public holiday then too. We were at breakfast early and had our choice of table. Our friends came down at 8.30 and had to queue for about 30 mins.
So the queues arent exclusive to W...but at least JW had open outside space to queue in.
W rates seem lower than JW and St Regis. Out of the 4 marriotts in Macau (we've stayed at all 4), I would pick between JW and W depending on rates (St Regis is lovely but boring for kids)