Originally Posted by
Howard Long
Absolutely correct IME. Post Covid incompetence after letting so many experienced staff go. And it isn't just BA, it's industry wide, explaining why, as a business, they don't care. Stonking profits though, trebles all round.
Some are handling this better than others. Delta has been an eye opener for me. The speed with which the answer the phone, that they know it’s me before they answer and are empowered to make decisions is just so refreshing!