Originally Posted by
corporate-wage-slave
Interesting, thank you for reporting back. I don't think we've had a recent case here either. It's interesting that BA outsourced this issue, and as a result (given legitimate new claims) it has probably cost them a not insubstantial sum. Surely better to do this in-house, but it is quite exasperating given all the checks they do if you call BA, as opposed to when "BA" contacts you.
I had exactly the same response from BA yesterday. I’m not sure whether to pursue it any further. Although I’ve suffered no direct loss I’m not terribly happy about my data (especially mobile phone number) being leaked to the dodgy claims handling company, who may well have sold it on to other dodgy outfits.
What do others think? What form of compensation might be appropriate?