Originally Posted by corporate-wage-slave

Interesting, thank you for reporting back. I don't think we've had a recent case here either. It's interesting that BA outsourced this issue, and as a result (given legitimate new claims) it has probably cost them a not insubstantial sum. Surely better to do this in-house, but it is quite exasperating given all the checks they do if you call BA, as opposed to when "BA" contacts you.