Originally Posted by
Mutu
Whilst it is entirely appropriate to place blame on BA's shocking IT, might it also be a factor here that so many agents are relatively new to BA/the industry/the shocking IT that they just dontt or can't do what needs doing..
Too often now the agents response is- computer says no.
Absolutely correct IME. Post Covid incompetence after letting so many experienced staff go. And it isn't just BA, it's industry wide, explaining why, as a business, they don't care. Stonking profits though, trebles all round.