Originally Posted by happiest_at_40000

Wow. Thank you. But nevermind me saying on AA thread how their agents are the worst and why only half of them can add a short haul connector flight to an exisitng partner award.... The DL agent just told me flat out that what I wanted cant be done and that the 24 hour rule doesnt even exist with DL. She quoted me 60K for what I wanted, meaning she was doing it as 2 separate tickets which is ridiculous.

The flight out of HKG that I want is avail but tied into a few flights out of TPE but not the one I want. The one I want from TPE is there also on a few options but not tied with the HKG flight I want. All I'm trying to do is get a whole day and night in Taipei. I'd love to get the TSA-HND CI flight which now I am guessing based on what you said I can get as long as I teach the employee how to do their job. Landing at HND as well as flying out of TSA would both be so much more convenient.

The agent btw said she would do a multi city bookin and then came back asking for 60K for the business award. I guess I am going to do the HUCA BS I have to do with AA but with them I dont have to explain the system to do stuff, just have to hope to get a good agent.

Is there any way I can do what I want online by manipulating the system or it must be done with a phone rep? It seems like DL has many new agents who are clueless. I had some problems with other things with them 6 months ago. I recall their wait times early on in Covid were amongst the worst around and they hired many new agents to combat this if I am not mistaken... Maybe they were not trained well.

One interesting thing was the agent had a CX ticket available in J to sell me should I not want to use miles. I was wondering how can DL sell a OW airline ticket?

Thank you for explaining the steps. I will call back later.