Originally Posted by Matt4200

Not sure how they even overbooked 30 rooms that’s pretty crazy.

As for Hyatt corporate they basically said it was entirely the hotel’s responsibility to get me rebooked and ensure I pay the same rate. So basically all fault is on the hotel I guess.

Originally Posted by GUWonder

Here is my understanding of how some Hyatt hotels can get way overbooked: separate reservation systems with a messed up sync between the two (or more) reservation systems used by the hotel or between the system at the hotel and central reservations; and this messed up sync can at times be due to error by the hotel employees or sometimes by corporate/Hyatt. That and corporate/negotiated group sales getting priority from a hotel sales director type or GM wanting to court the business even at the expense of walking a bunch of one-night/one-time visitors.



Most of my incidents of being walked have taken place when I show up at the hotels between 5:30pm and 8pm local hotel time. Once in a while, a hotel will try to contact me via email or phone to try to feel me out or let me know of an irregularity coming with being walked. Sometimes I prefer being walked, but other times it comes at very much the wrong time and under the wrong circumstances. And it’s definitely off-putting when showing up to a Hyatt property with a confirmed reservation made directly with Hyatt only to be told you’re to get walked even as the hotel is just about to get started with later arriving people being checked in.
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Originally Posted by TravelinSperry

Wow, they don't provide any compensation for the inconvience whatsoever? You also lose tons of benefits... nights towards status, breakfast (and possibly club lounge access), points, cross points via AA, premium internet, bottled water, and late check out. Losing all this and they give the Glob nada?