FlyerTalk Forums - View Single Post - Surging credit surcharges in the US (2019 - 2023)?
Old Oct 21, 2023 | 12:04 pm
  #373  
MASTERNC
10 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Jul 2011
Posts: 1,313
Originally Posted by rasheed
So, for in-person transactions, any surcharge (at least for VIsa) over 3% should be reported (or any on debit or prepaid cards). Please submit and as I have said Visa does investigate (sometimes with undercover transactions), but doesn't close the loop with the complaint.

Visa complaint form:
https://usa.visa.com/contact-us.html

Their internal material:
https://usa.visa.com/content/dam/VCO...quirements.pdf
https://usa.visa.com/content/dam/VCO...qa-for-web.pdf

Mastercard is still at 4%: https://www.mastercard.us/en-us/busi...rge-rules.html

Now, for online transactions, I see most of this surcharge nonsense on small sites that essentially take a "fee". This is different than surcharge because for many sites, they charge that fee regardless of how you pay (ACH, card, etc.). If you see a lower fee rate for non-credit (debit or ACH), that lower fee is where the 3 (or 4)% count, it is NOT a card surcharge otherwise.
I’ve had Visa ask for receipts for transactions (which I don’t always have because I often pay cash to avoid these surcharges) after I report, but it’s usually weeks or months later.
MASTERNC is offline