Originally Posted by
vicontt
As non-GS, whenever I deal with regular agents, they are never evil. Sometimes they are more knowledgeable or less, sometimes they are more willing to go extra mile to try to understand the rules or research my case or less, but they are never actively trying to do me bad.
So GS would be unique )))
two things (1) i think there is pressure from the top for them to enforce the rules rigidly, and fear that there will be negative consequences if they are perceived not to be doing so, which reduces any incentive to be creative, and (2) since the rules/exceptions are not published , individual interpretation can't really be challenged