Originally Posted by
747jetter
If it is BA, you might want to be aware. My friend was on BA F couple of weeks ago and he misconnected in London. He was rebooked via Paris on AF in LP, boarding pass in hand and was still refused to fly LP by the team at CDG. The LP staff told him that BA hasn't issued the ticket (he had boarding pass in hand!) and only offered downgrade. He then went back with BA via LHR again.
PS: It was LP service to JFK but I don't think that would matter. It was weird that he was not let go on board but there had to be some issue between BA and AF, possibly regarding the compensation in between the airlines.
Well, where do I begin! I had a pretty similar expeirece!
Arrived into CDG from GOT, picked up at the gate, taken to the LP lounge and invited to take a seat. Within minutes, the lounge manager came over to us in the middle of the lounge, and with a raised voice instructed us to leave as 'you do not belong here'. You are not flying in LP, you are in Business Class, you must leave.
I was beyond speechless. I then suggested that myself and the lounge manager maybe take a walk to a private area of the lounge for a chat.
I was fuming. If LH made a mistaken, then of course this is not the fault of AF, but I asked 'Why was I met at the plane?' and 'Why am I here if I am not flying in LP'. I also firmly said how unaccectable he decided to publicly humilate me and my wife in the middle of the lounge. If there was a problem, you should have asked to have a private conversation. Trying to kick us out with a raised voice was just embarassing.
So when LH downgraded us to J (due to an aircraft swap), when I called up the night before to find an alternitive solution, I was rebooked into AF LP, but the ticket was not reinstated to F before doing so. The saving grace was the AF CDG Station Manager who called LH and got LH to agree to repay AF the full P fare.
To add a complication, we booked LH F with Lifemiles. LH took over the ticket and ticketed us with AF with a LH ticket number, but when they did that, they 'lost' all evidence that we were ever in F, something the lounge manager kept saying.
This whole experience ruined the lounge expeirence for us. I felt unwelcome and out of place. The lounge manager kept walking round taking to staff and pointing towards us. During our time in there, no one came up to us to offer us anything to drink, despite staff interacting with every other passenger. Whilst I do know the inital issue was not down to AF, the way the lounge manager went about it was totally unaccetable.
Anyway, we were then driven to the gate, welcomed onboard where the person escorting us (who was a star and felt terrible about everything) did inform the crew and chief purser to make sure we have a great experience onboard. It was a full cabin and my seat was inoperable. They called an engineer and delayed the flight for approx 20 minutes, and even the captain got involved to try and fix it (well done AF), but they could not fix it, so it had to be manully moved each time. I was told I should receive contact from AF about 'compensation' as the chief purser wrote in to them, but I guess I will wait and see what happens (if anything) with that.