Originally Posted by
Prancer
So would it just be a waste of my time to contact a CSR and likely spend a lot of time while they research the issue and tell me there's nothing to be done?
Since you have the email documenting the date that the reservation is on hold until, you should call AA web services at 800-222-2377. They can look it up with your expired PNR. If it was all AA then they would be able to reinstate the reservation. Since it is a partner award, they'll have less options.