Originally Posted by
ryandc99
This is not a response from DL that will result in anything. You need to ask for a supervisor, ask them to call the Skymiles desk and keep pushing.
Just putting another data point in favor of this take - I have never had these issues resolved via the ticketing system. You absolutely have to force the issue live on a call and have them work with the Skymiles desk, or it's probably not getting done. Really frustrating.