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Thread: Long hold when calling
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Old Oct 18, 2023 | 12:54 pm
  #120  
sbiddle
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Originally Posted by prp343
Yeah I agree, was just basing this off some of my recent experiences on the phone. I guess just being NZ based does not necessarily give you a good command of the language.
I visited Samoa just before Covid with a customer to help setting up a call centre over there to supplement their NZ one, and I'm aware of a few companies in NZ with call centres in Fiji as well. Both countries have a lot of people who are pretty comfortable with NZ English and understand the people - feedback suggest a a lot of people in NZ really hate speaking to Filipino based CSRs.
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